Returns & Exchanges
At Mountain Equipment, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unworn apparel in its original packaging. Our goal is to ensure you have the right fit and functionality for your next outdoor adventure.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is clean and free of any wear or debris.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing