Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unworn and unused items. Please ensure original tags are attached and the product is in its original packaging.
How long does shipping take for mountain apparel?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those last-minute adventure preparations.
Are your jackets waterproof or just water-resistant?
Our technical shells are fully waterproof with taped seams, while our lightweight windbreakers are treated with DWR for water resistance.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.